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SunTrust Mortgage, Inc. Ranks Second in the 2011 J.D. Power and Associates Primary Mortgage Origination Satisfaction Study


RICHMOND, Va.Dec. 21, 2011 /PRNewswire/ -- SunTrust Mortgage, Inc. ranked second highest overall in customer satisfaction according to the 2011 J.D. Power and Associates U.S. Primary Mortgage Origination Satisfaction Study(SM).  The study evaluated the nation's top primary mortgage lenders on their origination process for mortgage origination.  Customers rated lenders on four key factors: application/approval process; loan representative; closing; and contact.  

Fielded between July and September 2011, the study was based on responses from more than 3,600 customers who originated a mortgage within the past twelve months.  According to J.D. Power and Associates, overall customer satisfaction with primary mortgage lenders increased from 2010.  SunTrust Mortgage's overall satisfaction index score was 791 on a 1,000 point scale, up 21 from 2010 compared to the industry average of 747.  SunTrust Mortgage scores among the highest-performing lenders in the Loan Representative and Closing factors. 

"We are especially proud of this distinction from J.D. Power and Associates," said Jerome Lienhard, President and CEO, SunTrust Mortgage, Inc. "Our focus has always been on building positive relationships and offering superior service to help our clients responsibly realize their dreams of home ownership.  We are honored to know our clients believe we are meeting and exceeding their expectations."  

Headquartered in Westlake Village, Calif.J.D. Power and Associates is a global marketing information services company providing forecasting, performance improvement, social media and customer satisfaction insights and solutions.  The company's quality and satisfaction measurements are based on responses from millions of consumers annually.  For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please

J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

SunTrust Mortgage, Inc. is a wholly-owned subsidiary of SunTrust Bank, one of the nation's largest banking institutions.  SunTrust Banks, Inc., (NYSE: STI) headquartered in Atlanta, is one of the nation's largest banking organizations, serving a broad range of consumer, commercial, corporate and institutional clients.  As of September 30, 2011, SunTrust had total assets of $172.6 billion and total deposits of $126.2 billion.  The Company operates an extensive branch and ATM network throughout the high-growth Southeast and Mid-Atlantic states and a full array of technology-based, 24-hour delivery channels.  The Company also serves clients in selected markets nationally. Its primary businesses include deposit, credit, trust and investment services. Through various subsidiaries the Company provides mortgage banking, insurance, brokerage, investment management, equipment leasing and investment banking services. SunTrust's Internet address is

SOURCE SunTrust Banks, Inc.

Hugh Suhr, Cookerly Public Relations, +1-404-827-6813