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J.D. Power and Associates Ranks SunTrust Mortgage Highest in Overall Customer Satisfaction in 2006 Primary Mortgage Origination Study


ATLANTA, Dec. 18 /PRNewswire/ -- SunTrust Mortgage, Inc. was ranked Highest in Customer Satisfaction in a recent study conducted by J.D. Power and Associates that evaluated the top national mortgage lenders on their origination process for first mortgage loans. Customers rated lenders in three key areas including the application/approval process, interaction with the Loan Officer or Mortgage Broker, and the closing experience. SunTrust Mortgage performed particularly well in all three factors. The study was based on responses from more than 4,100 first mortgage customers across the United States who obtained mortgages during the first nine months of 2006.

"This is the second time that we have been ranked highest in overall customer satisfaction by J.D. Power and Associates for our service -- we couldn't be more pleased," says Sterling Edmunds, Jr., president and CEO, SunTrust Mortgage, Inc. "This recognition supports our long-standing focus on building customer relationships and our commitment to making the origination experience as seamless as possible for our customers." In August, 2005 SunTrust Mortgage was ranked highest in overall customer satisfaction in J.D. Power and Associates' 2005 Primary Mortgage Servicer Study. SunTrust Mortgage was first included in J.D. Power and Associates mortgage studies in 2002, and customers have continued to rate the company above the industry average every year since then. "The J.D. Power and Associates customer satisfaction ranking reinforces what we want our customers to recognize -- our passion to be the best," says Edmunds.

As of November 30, 2006, SunTrust Mortgage has originated more than $49 billion in mortgage loans this year for customers across the United States.

SunTrust Mortgage, Inc. is a wholly-owned subsidiary of SunTrust Bank, one of the nation's largest commercial banking organizations. As of September 30, 2006, SunTrust Banks, Inc. (NYSE: STI) had total assets of $183.1 billion and total deposits of $124.4 billion. Headquartered in Richmond, VA, SunTrust Mortgage originates loans through 182 locations in SunTrust markets and adjacent states, maintains correspondent and broker relationships in 49 states, and services mortgage loans in 50 states and the District of Columbia.

SOURCE SunTrust Mortgage, Inc.

CONTACT: Jim Hines for SunTrust Mortgage, Inc., +1-202-661-0747